so, a few days ago a guy is riding in his toyota, and the car goes insane. it starts accelerating with no help from him. he steps on the brakes, nothing happens. he eventually stops the car by using the emergency brake, and gets out, and toyota scoops up the car to figure out what happened.
reading an account of their findings so far, toyota is mystified, and even hinting that maybe the driver was wrong about what happened. they come off sounding kind of evil, like they are trying to deny the obvious.
in software development, we see this all the time. someone reports a problem, and we absolutely cannot reproduce it. we file it in the "users are stupid" file. we don't know which stupid thing they did but can't remember, and we don't care, but we know that whatever they did, it was that stupid thing which was the problem, and not an actual bug, since we can't reproduce the problem.
eventually though, if you are wrong, you will notice that the "users are stupid" file is getting kind of full. then you have to pick up all those reports and move them into the "programmers are arrogant and blind" file. when you make this switch, you are now asking yourself, "what did i miss? what impossible thing is happening to make this event which i believe cannot happen, which i cannot cause to happen, happen over and over again when other people use my software."
this is most likely what is happening in the toyota sudden acceleration problem.
in the world where there are lawyers, things get weird. because while toyota knows there is a problem, but doesn't take action, there is a horrible liability monster. in this case, the liability monster was so big, that it was cheaper to replace millions of gas pedals than it was to admit that they are still looking for the real cause.
right now, it is in toyota's best interest to stonewall the press, and act like they are trying to sweep everything under the rug. because if they say "we think that there is a lurking problem in our cars which causes a very small number of them to accelerate suddenly, but we have no idea what it is", that is like walking down main street with a "please sue me" sign taped to their back. so in this case, our legal system prevents us from knowing what is really going on.
i wish THIS could be part of the story.
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